Arrivals at MAD Airport,
After collecting your luggage, please exit into the arrivals hall, you will be met by a representative holding a sign with your name and identify yourself by showing your transfer voucher.
In the unlikely event you should have any difficulty in locating your designated driver, please call the following number:
+34 93 767 28 36 and follow the instructions
Return Pick Up Confirmation
You must check your pickup time 48 hours prior to your departure by telephone: +34 93 767 28 36 during office hours.
Remember we cannot accept responsibility for clients not being collected in time when original booking details have changed and has not been reconfirmed with our agents. Please ensure you are ready at your designated pick up point at the stated time, sometimes we’re delayed due to traffic conditions, please be patient and allow us a few minutes.
Very Important Instruction to follow: To ensure you have the correct transfer service, before entering the vehicle, please verify and Check with the driver, the name on the reservation and the destination, to make sure that your journey will be covered with your voucher.
Meeting points for arrival services at airport:
Terminal 1: In front of pharmacy store
Terminal 2: In front of coffee shop called “El capricho”
Terminal 4: In front of coffee shop called “El capricho”
ASSISTANCE AND RECONFIRMATION CONTACT DETAILS:
Reconfirmation and Emergency 24 hours: +34 93 767 28 36 and follow the different options.
Monday to Friday: 09’30 – 13’30 / 16’00 – 19’30
Saturday: 10’00 – 13’00 / 17’00 – 19’00